Service Level Guarantees

We pride ourselves on the excellent level of personalised service we offer, so all Blue Sky managed hosting services located at our UK datacentre facilities come with the following minimum guarantees:

  • 99.99% uptime on dedicated managed servers *
  • 99.95% uptime on shared managed servers *
  • 40ms one-way delay guarantee among the datacentre hosting facilities in USA and Europe
  • Maximum 2 hour response to client support requests during UK business hours

If Blue Sky does not meet any of these guarantees, our clients are given pro-rata service credits.

 

To begin talking to us and to find out how Blue Sky can deliver a tailored managed hosting service for your business, contact us today.

Blue Sky Hosting provides world-class,  Domino hostingBlackBerry hosting, Websphere hostingQuickr Hosting, SharePoint hosting and  Office 365 solutions.