Our Objectives
Blue Sky sets measurable information security and service objectives as part of our ISO 27001 and ISO 9001 management systems. Each objective has a defined measure and owner and is reviewed regularly by senior management.
Service availability
We monitor every managed server continuously and set availability targets by service type, defined in each customer's SLA.
Support
We provide 24x7x365 cover for service-affecting issues, with defined response and resolution targets for every support request.
Service delivery
We track new services against agreed delivery dates and review progress weekly.
Backup and recovery
We back up servers at least daily, check backups every working day and carry out regular test restores to prove recovery works.
Full objectives and performance records are available to customers and auditors on request.
